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Shipping & Returns

Privacy & Safety

Shipping Policy

All products purchased at the furniture Hideaway Store come with affordable shipping options.

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We ship to most areas in Victoria, BC, Canada – the delivery time frame might vary.

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Customers can choose at checkout for local pickup at our Store ( located in Colwood, BC )     

              

All local pickups are Free at our Victoria Store.

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Online orders please call in before you arrive for pick up, so we can get the product ready for you. 

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All local Deliveries will be processed and delivered within

3-5  business days.

How returns work?

We have a 14 day return policy

*To be eligible for a return, your item must be in new condition and in original packaging.

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Situations where refunds are NOT granted

  • No receipt

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

  • Any item that is returned more than 15 days after delivery.

  • Assembled incorrectly or modified product.

Restocking fees

  • No restocking fee will apply for product that is unopened.

  • A restocking fee of 25% may apply for product that is opened but unused.

  • A restocking fee of 40% may apply for product that is opened and used.
    **Restocking fees are applicable to product price before shipping & tax

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Mattresses opened from original seal are not eligible for return.

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Instead  Mattresses have manufacturer warranty **(subject to terms -refer to mattress warranty page)

Refunds

Once your return is received we will inspect , we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10-15 business days.

Shipping

  • Customer  will be fully  responsible for paying  shipping costs for returning your item.

  • Shipping costs paid by Furniture Hideaway to deliver the products out to customer is non-refundable.

  • To return your product, ship your product to us with your return code.

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Furniture Hideaway

206-314 Wale Road,

Victoria BC V9B 0J8

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